Try HNW. Keep your decision yours.

Day 1 is the date of your first programme consultation—not the payment date. If you decide not to begin before that consultation, you may cancel and receive a full refund of the programme fee.

You may request a full programme-fee refund within the first 30 days after completing onboarding and attending at least two scheduled consultations. This gives HNW enough opportunity to understand your story and gives you a fair opportunity to experience the programme.

If HNW or the assigned coach does not provide the agreed onboarding or scheduled support, the participation conditions do not apply.

Day 7: Do you feel understood?

Day 21: Are you receiving useful direction?

Day 28: Would you confidently continue?

You may continue, ask for additional support, request a coach change or use the guarantee. A support conversation is optional and never a condition for refund.

Use the refund option inside My HNW when it is shown in your active programme. If that option is unavailable, email dr.suresh@live.in from your registered email address with the subject “30-Day Fit Guarantee”. We ask three short questions only so HNW can learn what you expected, what did not work and what should improve.

HNW Admin—not the coach—reviews the request. Eligible requests are approved without argument or pressure. The programme fee is returned to the original payment method within 5–7 business days after approval, subject to the payment provider or bank’s processing time.

The guarantee does not promise a particular health outcome, reduction in medication, weight change or disease reversal. It does not reimburse third-party expenses such as laboratory tests, medicines, devices or external professional services. Requests made after Day 30 fall outside this guarantee and will be considered only where required by applicable law or where HNW did not deliver the agreed service.

Your feedback remains private. HNW may group refund reasons into anonymised learning themes—such as expectations, communication, coach fit, programme difficulty or support quality—to improve training and service. A single refund does not automatically reduce a coach’s standing; repeated patterns trigger review and mentoring.